SLA-managed operations Requests, incidents, changes and maintenance handled through agreed operating rules.
Managed Azure Operations.
Keep your Azure environment stable, secure and well-run with SLA-driven support, operational reporting and senior cloud engineering oversight.
Security baselines MFA, SSO, access patterns and break-glass controls considered as part of support.
Monthly visibility Health dashboards, action lists and recommendations your team can actually review.
Incident and change support Practical Azure engineering support for production workloads, releases and operational risk.
Azure operations
Support for cloud environments that need clearer control.
LDS helps SMEs stabilise Azure operations, improve security baselines, manage incidents and changes, and keep leadership visibility through practical reporting.
View Support OptionsSecurity-aware operations
Access, MFA, SSO, backup and recovery are treated as operational priorities, not afterthoughts.
Clear monthly reporting
See the health signals, changes, risks and recommendations that matter for your environment.
Practical remediation route
Recommendations can move into scoped configuration changes, fixes and improvement work.
Support options
Choose the right level of Azure support for your environment.
Start with the level of monitoring, response, reporting and improvement support your Azure environment actually needs.
Scoped by usage
On-Demand
Best for: Small estates or variable demand. Flexible support capacity for light or irregular Azure workloads. LDS agrees the scope, access model and reporting route upfront, then provides engineering support as needed.- Defined support route
- Ad hoc engineering help
- Change handling
- Usage summary
From £650/mo
Support
Best for: Steady day-to-day Azure operations. Core operational support covering monitoring, patching, backup verification, access baselines, maintenance windows and SLA-managed requests, incidents and changes.- MFA and SSO baseline
- Monitoring checks
- Backup verification
- Monthly health dashboard
From £1,250/mo
Advanced
Best for: Growing teams that need continuous improvement. Adds monthly risk reviews, cost anomaly checks, proactive tuning, faster response, implemented recommendations and a quarterly improvement roadmap.- Priority risk review
- Cost anomaly checks
- Enhanced SLA response
- Quarterly roadmap
From £2,500/mo
Enterprise
Best for: Business-critical Azure environments. Priority Azure operations with 24/7 incident handling, named technical ownership, executive reporting, compliance artefacts and agreed DR exercises.- 24/7 incident handling
- Named technical ownership
- Executive reporting
- DR exercise by agreement
Customer portal
Operational visibility through one customer portal.
Most managed service relationships disappear into emails and reports that nobody reads. LDS gives you a clearer place to review support activity, monitoring signals and improvement work.
Active requestsSee what is planned, in progress and recently completed.Health signalsTrack monitoring notes, backup checks and risk indicators.RecommendationsReview actions, priorities and improvement items in one place.Monthly reportsKeep leadership and technical stakeholders aligned.
Customer portal visibility
Keep support work visible without chasing emails.
For retained support, LDS can organise requests, changes, recommendations and monthly actions in one place, so your team can see what is planned, what is moving and what needs a decision.
Requests
Support items, changes and ownership
Signals
Monitoring notes and health checks
Actions
Recommendations and improvement work
Reports
Monthly summaries and next steps
Onboarding
Onboarding in 4 simple steps
The managed service starts with clarity, then moves into stabilisation, day-to-day operation and continuous improvement.
Discovery
Environment review, access model and goals. We agree SLAs, scope and the support route.
Stabilise
Monitoring enabled, patch baselines set, backups verified and runbooks put in place.
Operate
Requests, incidents, changes and maintenance handled under agreed SLAs.
Optimise
Monthly reviews, cost tuning, security posture checks and improvement roadmap actions.
Compare options
Choose the right level of Azure operations support.
Support is the typical starting point for SMEs that need a consistent Azure support model. Higher tiers add deeper review, roadmap work and priority response.
| Capability | On-Demand | Support | Advanced | Enterprise |
|---|---|---|---|---|
| Flexible support capacity | ||||
| SLA-managed requests and incidents | - | |||
| Monitoring and backup verification | - | |||
| MFA, SSO and access baseline | - | |||
| Monthly health dashboard | - | |||
| Cost anomaly and risk review | - | - | ||
| Quarterly improvement roadmap | - | - | ||
| 24/7 incident handling | - | - | - | |
| Named technical ownership | - | - | - | |
| DR exercise by agreement | - | - | - |
FAQs
Managed Azure Services questions
Practical answers before choosing an Azure support route, review cadence or assessment-to-support journey.
Is this general IT support?
No. This service is focused on Azure operations, cloud-backed workloads, monitoring, governance, incidents, changes and improvement planning.
Can LDS support a small Azure environment?
Yes. The on-demand and baseline routes are designed for SMEs that need practical support without a large enterprise managed service contract.
Do you provide 24/7 support?
Mission-critical operations can include 24/7 incident handling by agreement. Baseline and proactive routes use agreed SLAs and operating windows.
Can you help if our Azure setup is messy?
Yes. The lifecycle starts with discovery and stabilisation so immediate risks, access issues, backup gaps and monitoring needs can be prioritised.
Do you handle remediation as well as reporting?
Yes. Depending on the support route, LDS can turn recommendations into agreed backlog items, configuration changes and improvement work.
Can this follow an Azure assessment?
Yes. Azure assessments can lead into managed operations once the risks, priorities and support model are clear.
Request an Azure operations review
Tell us what you need your Azure environment to support.
Share the current workload, concern or support gap. LDS will help you decide whether you need an assessment, stabilisation work or a retained operations route.
Azure monitoring, governance and operational reporting Access baselines, backup checks and remediation planning SLA-managed incidents, changes and improvement actions